075972147

You can bank with Thrivent Bank no matter where you live. Services like online banking and the mobile app allow you access to our banking services whenever and wherever it's convenient for you.

Absolutely! With our Online Bill Payment service, you have instant access to your money. You can pay bills, make a loan or credit card payment. You can elect to have payments made when you indicate or pay the bill automatically each month. It's all just a click away.

Our Online Banking site uses VeriSign security software, an industry leader in website identification and encryption. VeriSign uses 128-bit encryption to scramble personal information, which stays scrambled while traveling over the Internet. VeriSign uses secure server software, the industry standard and among the best software available for secure commerce transactions. You also have the ability to change your password and are encouraged to do so often.

As long as you have a checking account with us, it's very easy for you to get cash. We provide you with a debit card that you can use to obtain cash at a local ATM – whenever you need it. Clients who maintain a Simply Checking account are entitled to 4 free ATM withdrawals (and reimbursed owner fees) from any ATM in the United States and the world (International Transaction Fee applies). If you like, we also can wire or electronically transfer the money you request to a local financial institution of your choice.

Important Notice: Automatic ATM fee reimbursement applies to domestic ATM transactions. International ATM transactions are subject to an international surcharge applied by MasterCard that is not reimbursable by Thrivent Bank. International ATM transactions may require the submission of your receipt for reimbursement of the ATM fee if combined with other fees.

Services of Thrivent Bank are built around you and your needs. Our online banking services and automated phone banking are available to you 24 hours a day, 7 days a week.

You can transfer funds to any external institution from online banking at any time with the routing and account number handy. Or you can call us and we can make a transfer over the phone.

Your deposits are insured, up to $250,000 per individual depositor, by the Federal Deposit Insurance Corporation, or FDIC. The FDIC provides deposit insurance to protect your money in the event of a bank failure. Your deposits are automatically insured to at least $250,000 at each FDIC-insured bank. Learn more about FDIC deposit coverage.

Existing Thrivent Bank clients can open an account online or by logging into online banking.

If your card is lost or stolen, please contact us immediately at 866-226-5225 to prevent any fraudulent transactions. If your current card is damaged, you can contact us by phone or log in to online banking and either chat live with us or send a secure message to request a replacement.

Standard card delivery can take approximately 10-14 business days. We do offer an expedited card delivery option for a fee, in which the card is delivered via UPS within 4 business days.

Cards are valid until the end of the month in which they expire. Replacement cards are sent out during the middle of the month prior to the month of expiration. For example: A card expiring in September will have the replacement card sent in the middle of August. Please allow 10-14 business days for delivery.

Contact us immediately for assistance closing your card by calling 866-226-5225. You can also log in to online banking and use secure support or chat live with us. Within online banking, you’ll find Secure Message in the navigation menu, or you can click Support in the top right-hand corner and click Secure Messaging.

A representative will validate recent transactions on the card to ensure all transactions are valid. If any transactions are fraudulent, we can assist in disputing these items. If you believe your card may be lost within your home or another uncompromised location and you would like to look for the card before ordering a new card, we can place a temporary block on the card.

There are a variety of reasons why authorizations can be denied. A representative will be able to provide details as to why a transaction was declined. You can reach us at 866-226-5225, or by using secure support in online banking, or live chat within online banking.

Each owner or account signer on a checking account is provided their own card with their own unique card number.

Currently, we do not offer debit cards for savings accounts.

When using your card at a merchant, an amount will appear as a pending transaction within online or mobile banking until the final transaction is cleared and the pending transaction is removed. In some cases, the dollar amount of the pending transaction may not match your purchase amount. Some merchants may “hold” a certain dollar amount until the final transaction is processed (for example: pay-at-the-pump transactions). A zero-dollar pending transaction could also be a test transaction submitted by the merchant to ensure proper debit card information was provided for a recurring charge.

To ensure your card works properly when traveling, contact us prior to the date of travel to place a notification on your profile. To send a notification now complete this form: Debit Card Travel Notification. It may take one business day to process your request. You can also report upcoming travel by sending a secure message within online banking, or during normal business hours by using live chat within online banking or calling our contact center.

Thrivent Bank debit cards can be used for international transactions in most countries*. For all transactions outside of the US, Mastercard charges a 1% transaction fee. In some locations, ATM fees are combined with other transaction fees, which causes our system to not be able to read that fee for reimbursement. We suggest keeping all ATM receipts that can be submitted for reimbursement of the ATM fee.

*Due to high fraud risk and other factors, some countries are blocked for certain or all types of transactions. We advise notifying us of any international travel plans. To send a notification now please complete this form: Debit Card Travel Notification. Please allow one business for processing.

While we make every attempt to make your funds available whenever and wherever possible, we do suggest taking a backup form of payment whenever traveling, especially internationally. We also strongly suggest using your PIN for transactions when traveling as this lessens the risk of fraud. Additionally, ATMs in foreign countries may have limited amounts of cash, especially those in areas that require cash payments. It is suggested to take a small amount of cash with you.

Mastercard charges a 1% conversion fee on transactions made or originated outside of the US.

The post office will not forward monetary instruments, they will be returned to the bank.

Debit cards must be activated thru the IVR (phone) system. To activate, dial 866-226-5225 and when prompted say “Debit Card”; when further prompted, say “Activate.” You must have the debit card present for activation.

You can reset your PIN by calling 866-226-5225. When prompted, say "Debit Card" and then at the next prompt say, "Change PIN." The Debit card must be present for PIN changes.

We recommend choosing a new number.

To better understand the reason, call us at 866-226-5225. Within online banking you can also live chat or send a secure message.

The standard daily limit for ATM withdrawals is $1,000. The standard daily limit for point-of- sale (POS) transactions/purchases is $3,500.

Only account signers on a checking account are allowed to have a debit card connected to that account.

When your current card expires or is reissued for another reason, your new card will be a contactless card.

There are many benefits to contactless payments:

• You're in control because your contactless-enabled card or device never leaves your hand at checkout.
• It's fast and ideal at places where speed is essential, like stadiums, fast food restaurants, gas stations and more.

Simply tap to pay anywhere you see the contactless symbol at checkout. This includes fast food restaurants, gas stations, convenience stores, pharmacies, stadiums and more.
Find participating locations
If you don't see the contactless symbol, your contactless-enabled card can still be used by inserting your chip or swiping at checkout.

To make a purchase, simply tap your Mastercard contactless card, or smart phone on the payment reader when checking out at participating retail locations.
Find participating locations

You can make contactless payments on any contactless payment reader that displays the contactless symbol. You may also use contactless cards in magnetic stripe readers by swiping the card. However, you cannot use a contactless smart phone in a magnetic stripe reader.

Typically, when you tap your card/device at checkout, it must be within an inch or two of the contactless symbol on the terminal at the counter. Please note that if you have more than one contactless card in your wallet, you should remove the specific card you would like to use rather than tapping your wallet against the reader.

Contactless uses a hidden, embedded computer chip and radio frequency antennae. After you tap your contactless card or device at checkout, payment details are sent wirelessly to the Mastercard network. If using a mobile phone, moments after you tap, you'll receive payment confirmation and be on your way.

Yes. Contactless payments provide secure encryption technology and Zero Liability Protection and are as secure as your regular card.

• You're in control – your contactless-enabled card or device never leaves your hands to make a payment
• No accidental payments – your contactless-enabled card or device must be close to the reader at checkout to work
• Not billed twice – even if you tap more than once at checkout, you'll only get billed once for your purchase

Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

Text commands to 454545. Remember that standard text messaging rates apply. Check with your phone provider on your plan details and usage fees.

Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.

To activate text banking, log in to Online Banking from a computer, hover over "Additional Services" and select "Text Banking & Alerts." An activation code is required. Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation text message, you will need to reply to that text message with the activation code that was presented on the enrollment screen. We recommend you print your activation code and installation instructions for easy reference during installation.

Text Banking will work on any text message (SMS) capable phone from one of our supported carriers. We support all the popular U.S wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon.

No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search transaction history and pay bills.

There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for usage fees and guidelines.

Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by logging in to Online Banking and selecting "Manage Mobile Banking Settings" or calling us.

• Your Digital Dollars: Safety and Privacy in online and Mobile Transactions.
• Securing Your Mobile Devices from SANS.
• Banking at the Speed of Technology.

Our mobile banking capabilities have specific security features built in, including:

• No personal or sensitive information, such as account numbers or passcodes, will ever be stored on your mobile phone.
• Our service uses multiple levels of encryption to protect your personal data, including your unique passcode.
• Our app identifies your phone each time you conduct a mobile transaction.

For more information on protecting your information while using mobile devices, review these tips from Stop, Think, Connect campaign provided by the National Cyber Security Alliance (NCSA).

We support all the popular U.S wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.

Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

You must first enroll in online banking before using the mobile options.

There are two ways to sign up for Mobile Banking.

1. Go to the App Store or Play Store and download the "ThriventCU Legacy" app on your mobile device. After installation, open the app and log in using your Online Banking username and password.
2. For text banking: log in to Online Banking on your computer and choose Manage Mobile Banking Settings. Enroll your mobile phone and follow the activation instructions.

At the time of activation, a "cookie" is stored on your phone's browser, which allows the Mobile Banking system to remember that you activated. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If enabled and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your phone's browser).

Ensure your phone's browser has cookies enabled.

Mobile Deposit Service allows you to deposit checks directly into your eligible checking or savings account when enrolled in the Thrivent Bank mobile application on supported Android, Apple, and Amazon devices. Your eligible accounts will appear on your screen.

Yes. Your information, including your login credentials and deposit images, are not stored on the mobile device.

Eligibility is based on several criteria:

• Thrivent Bank clients must be registered for our Online Banking services with eligible checking, savings accounts, and money market accounts.
• The Mobile Deposit Service also requires that you reaffirm your agreement to the terms of use which were provided to you when you enrolled in Digital Services (e.g., For Consumers, Online Banking Agreement and Disclosure or For Business, Remote Deposit Capture Services Agreement).
• Clients must be approved for service from Thrivent Bank.

Mobile Deposit Service is available on Android Smartphones 4.1 and up, iPhone, iPad, or iPod touch (requires iOS 7 or higher). Simply download the "ThriventCU Legacy" app for your device and the "Deposit Checks" option is included in the app.

1. Sign into the ThriventCU Legacy mobile app
2. In the menu select "Deposit Checks"
3. Select the "To" account from the list
4. Enter the dollar amount
5. Take a picture of the front of the check
6. Take a picture of the back of your check (endorsed "For Mobile Deposit at Thrivent Bank only" and with your signature)
7. Submit your deposit

For best image results:

• Place your check on a dark surface
• Be in a well-lit area
• Position your camera directly over the check (not at an angle)
• Fit all 4 corners in the guides of your mobile device's camera screen

Endorse the back of your check with your signature and write "For Mobile Deposit at Thrivent Bank only".

There is no limit to the number of items you can deposit. Mobile deposit limit amounts per check, per day and per month will be displayed on the screen.

You can deposit checks payable in U.S. dollars and drawn at any U.S bank, including personal, business, and government checks. They also must be payable to, and endorsed by, the account holder or joint owners on the deposit account.

Unacceptable check types include:

• Altered Checks. An altered check is any check that contains evidence of a change (correction fluid, crossed out amounts, etc.) to information on the face of the check.
• Stale Dated Checks. Stale dated checks contain instructions such as: "Void after 90 days after issue date" or "must be cashed within 6 months of issue date".
• Future Dated Check. Checks cannot be deposited until the date of the check.
• Incomplete Items. An incomplete item is any item that does not contain signatures or is missing any of the information required.
• Non-legible Checks. Required information, such as name of payee and amount of check, must be legible on the check.
• Fraudulent Checks. Checks you know or suspect are fraudulent or otherwise not authorized by the owner of the account on which the check is written cannot be deposited.
• Imaged Items. Checks that have been previously endorsed by a financial institution and imaged cannot be deposited.
• Checks Previously Submitted for Deposit. You cannot submit a check twice for deposit.

Cut-off time is 2:00 pm CST for same day credit. Deposits are credited on business days only. Holds may be placed on checks submitted through Mobile Deposit Service subject to the terms and conditions in the Funds Availability Policy Disclosure.

You will receive an email letting you know if your deposit is accepted or rejected. Deposit history for all checks is available under "History" on your app. If your deposit is accepted, you will receive provisional credit. If your deposit is rejected, please feel free to contact us to determine why the deposit was rejected, or try depositing through the mail or through a participating ATM.

Securely store your check for 20 days after you receive notification that your deposit has been accepted. After the 20 days, please destroy the original check by marking it "VOID" and cross-cut shredding it.

There is no fee for using our Mobile Deposit Service.

You can review, download and print the most current version of the Online Banking Agreement and Disclosure at any time on our disclosures page.

Typically you should receive a text message within a few minutes after enrolling. Sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure you phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.

Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Manage Mobile Banking Settings area in Online Banking and request a new activation code.

If you get a new phone or change phone numbers, be sure to return to the Manage Mobile Banking Settings area in Online Banking from your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.

Yes. Visit the Manage Mobile Banking Settings area in Online Banking and simply enroll and activate another phone number.

At the time of activation on your phone's browser, a cookie is generated which always tells the Mobile Banking system that you activated (thus allowing you to proceed to the sign on screen). However, some mobile phones will periodically erase all cookies, requiring you to reactivate.

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone.

CardValet® is a free, mobile app that provides real-time, mobile alerts to keep you informed on when, where and how your payment cards are used. If you notice any unauthorized or fraudulent activity on your payment cards, you can use CardValet® to turn "off" your cards so that no withdrawals or purchases can be approved. You can also use CardValet® to turn "off" your cards if they are misplaced or stolen and turn them back "on" when you are ready to use them. For an overview of CardValet®, view more information on the available features and benefits.

Yes, you can customize your usage settings and alert preferences within the app settings.

You can download the CardValet® mobile app to your device through the app store on your mobile device, or from the CardValet website.

Thrivent Bank partners with a third-party student loan service provider after your education loan, line of credit or refinance loan has been approved and funded. Thrivent Bank has selected ZuntaFi to service your education loan. ZuntaFi provides several options for you to pay your loan and for you to contact them.

Register to view and pay your loan here: ZuntaFi - Honest Financial Solutions

Customer Service and pay by phone: (800) 592-1270
Send payments to:

ZuntaFi
PO Box 4500
Aberdeen, SD 57402-4500

Email questions to: service@zuntafi.com

Thrivent Bank may sell your loan. We expect that ZuntaFi¹ will continue to service your loans so you will see no changes in where you send your payments. There is no intention to sell your loans to another third party.

ZuntaFi¹ is the company we chose to service our Private Student Loans after they have been approved and the funds are disbursed to the school. You can reach ZuntaFi at (800) 592-1270.

As the student borrowing money, you are responsible for repaying the loan. If you have a co-signer, both you and your co-signer share responsibility to repay the loan.

If you are having a hard time making regular payments on time, we encourage you to talk to our post-origination servicer, ZuntaFi¹ to see what options are available to you.

¹ZuntaFi is the company we chose to service our Private Student Loans after they have been approved and the funds are disbursed to the school. You can reach ZuntaFi at (800) 592-1270.

You will be underwritten for up to a maximum of $80,000 (or the amount you qualify for) and will be allowed disbursement draws up to the amount certified by your school or your credit limit, whichever is less. Each year you will request a draw for the amount you will need for that school year, generally. You will not need to reapply each year assuming there is no significant decrease in the borrower or co-signer's creditworthiness.

The minimum is $1,000 per year. The maximum loan amount will be the certified need determined by your school, up to a maximum of $80,000 per student for the remainder of their graduate or undergraduate education. The certified need is typically the Cost of Attendance (COA) less other financial assistance and aid received.

Because our product is structured as a line of credit, you do NOT need to complete an entirely new loan application. Instead, you will simply need to request additional funds from your existing line of credit. Log in and click on the link for your open line of credit. Then from the Borrower Information screen you will enter in the requested draw amount. Follow through the rest of the process to submit the request.

Funds are disbursed to your school based on the school's disbursement cycle. You will request the specific draw amount from the line of credit each year and the funds will be sent to your school. In most cases, your school will instruct us to split your academic year funding so that half is disbursed for your Fall semester and the remaining portion is sent to cover your Spring semester. This saves you money, as interest on your loan does not start accruing until funds are actually disbursed when needed by the school.

You should typically request a draw on your existing line of credit between May—July for each academic year of funding that you require. Your request for funds should cover both the Fall and Spring semesters. Remember to first take advantage of other sources of financing including Federal loan programs recommended by your school's financial aid office.

There are two ways a co-signer can be released from paying the loan, meaning he or she is no longer responsible to repay it. First, after making 24 consecutive monthly payments on time the student can request to have the co-signer released. Releases are not automatic. The student also has to meet certain credit requirements, which will be the same as or similar to those applicable to students applying for loans by themselves. Second, if the student borrower dies, the co-signer can be released and won't be responsible for repayment.

There is a 10-day grace period following the maturity date of your IRA Certificate, during which you may add funds, remove funds, change the term, or close the IRA account. An IRA Certificate will automatically renew after the grace period is over, unless you direct us otherwise.

With Traditional IRAs, you must begin taking withdrawals by April 1 following the year in which you turn 72.

Yes. We will automatically calculate the RMD if the IRA account was held at Thrivent Bank as of 12/31 of the previous year, or we can manually calculate the RMD based on information supplied by you.

We send two tax forms to members who had IRA account activity in the previous tax year:

• For 1099/1099-SA forms, these are mailed to members by Jan. 31. You can expect to receive them within 7–10 business days after the mailing date.
• For 5498/5498-SA forms, these are processed after the tax filing deadline, generally April 15, since members can still contribute for the prior year up to this date. These forms are mailed to members by mid-May. You can expect to receive them within 7–10 business days after the mailing date.

This information is not intended and should not be construed as legal, investment or tax advice. Please consult your attorney, tax advisor or other appropriate professional for such advice, including advice regarding the deductibility of contributions and advice on how this information applies to your individual circumstances. Thrivent Bank cannot and does not guarantee the accuracy or completeness of this information or the applicability of it to your individual circumstances and does not bear any liability as a result of your reliance on this information.

See Publication 502 Medical and Dental Expenses for additional information. IRS Publications may be downloaded from the IRS website, www.irs.gov, or ordered by calling 800-829-3676.

Potential triple tax savings may include:

• Tax deductions when you contribute to your account (check with tax advisor for qualified federal and state tax deductibility).
• Tax-free earnings.
• Tax-free withdrawals for qualified medical expenses.

The amount you or any other person can contribute to your HSA depends on the type of HDHP coverage you have, your age, the date you became an eligible individual, and the date you cease to be an eligible individual. For 2024, if you have individual-only HDHP coverage, you can contribute up to $4,150. If you have family HDHP coverage you can contribute up to $8,300. For 2025, if you have individual-only HDHP coverage, you can contribute up to $4,300. If you have family HDHP coverage you can contribute up to $8,550. Like an IRA, contributions can be made until tax filing deadline, normally April 15, of the following year. The limits may be adjusted annually to allow for cost-of-living adjustments.

Individuals age 55 and older can make additional catch-up contributions. The maximum annual catch-up contribution is $1,000 for individuals or married couples. A married couple can make catch-up contributions into their own HSA as long as both spouses are at least 55 years old and meet eligibility requirements to contribute.

Distributions from an HSA are tax-free if taken for a qualified medical expense permitted under federal tax law, including:

• COBRA continuation coverage.
• Health plan coverage while receiving federal or state unemployment benefits.
• Qualified long-term care insurance premiums.
• Medicare premiums.

The distribution is also tax-free if taken for the person covered by the high deductible health plan (HDHP), the spouse of the individual and any dependent of the individual. Spouses and dependents do not need to be covered by the HDHP.

If the distribution is not used for a qualified expense, the amount you withdraw will be subject to income tax and may be subject to an additional 20% tax. You do not have to take distributions from your HSA each year. There is no 20% additional tax on distributions made after the date you are disabled, reach age 65, or die.

The account holder is encouraged to keep his or her receipts in the event they may someday be asked to prove to the IRS that the distributions were for medical expenses.

If your spouse becomes the owner of the account, your spouse can use it as if it were his or her own HSA. If you are not married, the account will no longer be treated as an HSA upon your death. The account will pass to your beneficiary or become part of your estate (and be subject to any applicable taxes).

The information above is not intended and should not be construed as legal, tax or investment advice. For such advice, including advice on how this information applies to your individual circumstances, please contact your attorney, tax advisor or other appropriate professional.

Find more information in Publication 969 at www.irs.gov.

We send two tax forms to clients who had HSA account activity in the previous tax year:

• For 1099/1099-SA forms, these are mailed to members by Jan. 31. You can expect to receive them within 7–10 business days after the mailing date.
• For 5498/5498-SA forms, these are processed after the tax filing deadline of April 15, since members can still contribute for the prior year up to this date. These forms are mailed to members by mid-May. You can expect to receive them within 7–10 business days after the mailing date.